Privacy Policy
Last Updated: [20-Sep-2024]
At Love from Planet, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and interact with our services.
Information We Collect
When you use our website or make a purchase, we may collect the following types of information:
Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment details when you make a purchase or sign up for our newsletter.
- Non-Personal Information: We may collect non-identifying information such as browser type, operating system, IP address, and website usage data to improve your user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyse website traffic. You can choose to disable cookies through your browser settings.
How We Use Your Information
We may use your information for the following purposes:
- Order Processing: To process and fulfil your orders, including payment verification, shipping, and customer support.
- Communication: To communicate with you regarding your orders, promotions, and important updates about our products and services.
- Personalization: To improve our website, customize your user experience, and provide personalized product recommendations.
- Marketing: With your consent, we may send you promotional emails and newsletters about new products, special offers, and events. You can opt-out at any time by clicking the “unsubscribe” link in the emails.
- Analytics: To analyse website usage and improve our services and offerings.
How We Protect Your Information
We take your privacy seriously and implement various security measures to protect your personal information:
- Secure Transactions: All payments are processed through trusted third-party payment gateways with encryption and secure protocols.
- Data Protection: We use industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, or misuse.
- Limited Access: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following instances:
- Service Providers: We may share your information with trusted service providers who assist in order processing, payment processing, and website hosting.
- Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can update or correct your personal information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Love from Planet
Email: sales@lovefromplanet.com
WhatsApp: 831037118
Thank you for trusting Love from Planet with your skincare and haircare needs. We are committed to ensuring your privacy and the security of your personal information.